FAQ

Your common questions answered…

How do I open an account with Xtra Smile?

Visit our Become a Customer page, and download and complete the credit application form found there or call our office to open an account.

Where does Xtra-Smile deliver?
Our collection and delivery footprint covers the whole of South Africa.
What can Xtra-Smile deliver?

We can deliver anything from a 1kg parcel to full container loads between 18 and 36 tons!

What are your Conditions of Carriage
Who packs the parcels?
You are responsible for packing and sealing your parcel. Make sure you choose appropriate cushioning to fill all void spaces. Select the appropriate container that can accommodate proper cushioning. Seal and label your parcel correctly.
How do I track my parcel?

You can use our online parcel tracker to track your parcel. Note that you will need your waybill number.

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